Terms & Condition

Service Description

Genflix is a paid service over the top that is done through wap, website, or application. Monthly subscription fees will be auto-debited, and if you will unsubscribe please contact our customer care through hello@genflix.co.id

Content can be accessed through the Genflix.co.id website or through applications available on the Play Store and App Store.

Access to Genflix

Account and Membership.
You must register and create an account to access Genflix. By reading and accepting the Terms and Conditions when creating an account, you have become a member of Genflix. You must provide accurate and complete information during registration, and maintain the confidentiality of your password. You are fully responsible for the accounts that have been created and Genflix is not responsible for losses caused by illegal users who use your account.
Termination of Service.
Genflix reserves the right at any time without prior notice, deleting, restricting or stopping user access to services if Genflix according to its policy discovers violations of Terms and Conditions, violations of law, regulations, or engaging in other inappropriate behavior in connection with user access to improper service . If there is a termination of this service, you are not entitled to a refund, discount or other consideration.
Internet use.
To be able to enjoy Genflix, you need a minimum of 500kbps stable internet access for a small screen (mobile phone, PC / laptop) and for a big screen 5 Mbps (Chromecast, OTT box). You are fully responsible for internet costs arising from access to Genflix services. Please check your internet service provider for information about possible internet data usage costs. Poor image quality is often caused by unstable internet services and this is not the responsibility of Genflix. Customer service. If you find a problem or, don't hesitate to contact our customer service by sending an email to hello@genflix.co.id

Subscription Service Billing

By starting a Genflix membership and providing or designating a Payment Method, you authorize Genflix to charge a subscription fee that is charged in connection with using the Genflix service. You understand that the amount charged can vary for different reasons such as promotional offers, price changes, and other things. Price changes. Genflix has the right to adjust prices for our services or components in any way and this is the sole and absolute policy of Genflix. Unless expressly stated and regulated in these Terms and Conditions of Use, any price changes for the Genflix service will apply with notification via email or through other contacts that you provide during registration. Billing Cycle. Your membership fee will be billed automatically at the beginning of the billing period (varies depending on the membership billing plan and the Payment Method you choose).

Use of Content

The Genflix Service and the Content contained therein are for personal and non-commercial purposes. During your membership period, Genflix provides unlimited, non-exclusive, non-transferable licenses to access and watch Content via the Genflix service in streaming. You agree not to use this service for public display. You are strictly prohibited from combining parts or all of Content, copying, duplicating, publishing, modifying, distributing commercially, including removing Genflix trademarks and re-emitting Content through application hardware or software, unless expressly permitted by Genflix in writing. Availability of Content at Genflix will change from time to time. The display quality of streaming can vary on each device and can be influenced by various factors, such as your location, available bandwidth, your internet connection speed. The recommended minimum speed for normal streaming quality is 500 Kbps for small screens and 5Mbps for big screens (please see internet usage provisions). Genflix makes no representations or guarantees about the quality of the viewing experience on your screen.

Applicable provision

The applicable legal provisions are based on legal regulations in the territory of the Republic of Indonesia. These terms of use and your relationship with Genflix are regulated according to the laws of the Republic of Indonesia, and you agree to be bound by the jurisdiction of the courts of the Republic of Indonesia.


Genflix will regularly update the site and its contents; including the Terms and Conditions of this service. We can do this change at any time without prior notice and do not bear the responsibility for notifying information and changes that we make. We advise you to always update information by checking this page and the terms of our service from time to time.